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Frequently Asked Questions

No, you don’t need to. You can make purchases and check out as a guest everytime.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

We accept payments via American Express, Maestro, Mastercard and VISA.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

All orders will be processed within 4 working days, excluding weekends and public holidays. Time stated is based on Stockholm Time (GMT+1).

The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of placing your order. This is applicable only to all deliveries within EU. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with DHL Express or PostNord.

Shipping within EU is free of charge. All of our prices are incl. VAT. All deliveries outside EU is also free of charge. However, VAT, additional duties, import taxes, customs or brokerage fees may be subjected to all International orders upon delivery. Please contact your local customs office for more information.

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

We apologize for sending you an incomplete order. Please contact our Customer Care Team at support@amasalbalkan.com and we will get back to you as soon as we can.

We apologize if you had received a defective item from us. Please contact our Customer Care Team at support@amasalbalkan.com with a snapshot of the product and we will get back to you as soon as we can.

We apologize for sending you the wrong item. Please contact our Customer Care Team at support@amasal.ba and we will get back to you as soon as we can.

We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

Kindly drop an email to our Customer Care Team at support@amasalbalkan.com if you have not received your parcel after 10 working days and we will assist you accordingly.

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at support@amasalbalkan.com and we will assist you further.

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